Jednostrani raskid ugovora

1. Calculation of the term for unilateral termination of the contract

Form for Single Term Termination

The consumer has the right to unilaterally terminate the contract, without giving reasons. In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to terminate the contract unilaterally before the expiration of the deadline and this by an unquestioned statement (Statement Form) by post to Vrutak doo, Vodovodna 20A, 10000 Zagreb, 3643-573 or by e-mail to vrutak@vrutak.hr, in which you will enter your name, surname, address, telephone number, fax or e-mail address.

The term of one-off termination shall be 14 days from the date on which you or the third person you have designated, and who is not the carrier, the goods that are the subject of the contract.

2. Return of the amount paid

If you terminate this Agreement unilaterally, we will refund the money we received from you, including delivery charges, without delay, and within 14 days from the day you received your decision to unilaterally terminate the contract, but not before the goods are delivered returned.

Refunds will be made in the same way that you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.

3. Return of goods

In the case of a unilateral termination of the contract, the consumer shall bear the direct costs of the return of the goods, and shall return the goods Vrutak d.o.o. indemnified, without unnecessary delay, through the postal service provider, together with the account, and no later than 14 days after the date on which the decision to terminate the contract was terminated unilaterally. It is considered that the consumer has fulfilled his obligation in time if he has sent the goods to the trader before the expiry of the above deadline. The consumer is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods. Vrutak d.o.o. is obliged to do so without delay and within 14 days from the date of receipt of the consumer's notice of unilateral termination of the contract, return to the consumer what he has paid but not before his goods are returned. In case the goods are shredded by handling the consumer, Vrutak d.o.o. has the right to a relative reduction in the amount that he / she returns to the consumer.

4. Return Goods Costs

The consumer shall bear the direct costs of reimbursement of the goods by the postal service provider or the delivery service according to their price list.

5. Replacement of damaged goods

If damage occurs during transport of goods, Vrutak d.o.o. will replace the damaged items at their own expense or make a refund of the payment not later than 14 days after the receipt of the Product Damage Information. Refunds will be made in the same way that you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.

6. Replacement of the wrong goods or goods with material defects

If delivery of the wrong item or item is made, Vrutak d.o.o. will replace the items at their own expense or make a refund of the amount not later than 14 days from the date of receipt of the wrong information or wrong goods information. Refunds will be made in the same way that you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.