Dostava i povrat robe

Post and Delivery (Web Shop)

The delivery price of goods within the Republic of Croatia, except for the islands, is 30,00 kn (VAT included) for deliveries up to a total value less than 300,00 kn with PDV.

If your order amount exceeds 300,00 kn (VAT included) – DELIVERY IS FREE.

The price and deadline for delivering goods to the islands will be expressed in a special offer you can ask for at any of our contact numbers or via e-mail vrutak@vrutak.hr.

All orders, except for the islands, are delivered within three business days upon receipt of your payment (working days from Mon-Fri). Delivery is done only within the Republic of Croatia.

We ship to the European Union. For the delivery price please contact us by e-mail vrutak@vrutak.hr or by phone 385 1 3643-705, 385 1 3643-706. In the price of delivery to the territory of the Member States of the European Union we do not include the obligation to pay the payments under the special regulations of individual Member States and if such obligation exists in the State of delivery of the goods it is charged by the buyer.
Single-sided termination of contract

Form for Single Term Termination

1. Calculation of the term for unilateral termination of the contract

The consumer has the right to unilaterally terminate the contract, without giving reasons. In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to terminate the contract unilaterally before the expiration of the deadline and this by an unquestioned statement (Statement Form) by post to Vrutak doo, Vodovodna 20A, 10000 Zagreb, 3643-573 or by e-mail to vrutak@vrutak.hr, in which you will enter your name, surname, address, telephone number, fax or e-mail address.

The term of one-off termination shall be 14 days from the date on which you or the third person you have designated, and who is not the carrier, the goods that are the subject of the contract.

2. Return of the amount paid

If you terminate this Agreement unilaterally, we will refund the money we received from you, including delivery charges, without delay, and within 14 days from the day you received your decision to unilaterally terminate the contract, but not before the goods are delivered returned.

Refunds will be made in the same way that you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.

3. Return of goods

In the case of a unilateral termination of the contract, the consumer shall bear the direct costs of the return of the goods, and shall return the goods Vrutak d.o.o. indemnified, without unnecessary delay, through the postal service provider, together with the account, and no later than 14 days after the date on which the decision to terminate the contract was terminated unilaterally. It is considered that the consumer has fulfilled his obligation in time if he has sent the goods to the trader before the expiry of the above deadline. The consumer is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods. Vrutak d.o.o. it is obligated without delay, and within 14 days of receipt of the consumer's notice of unilateral termination of the contract, return it to the consumer who has paid for it, but not before the goods are returned. In case the goods are shredded by handling the consumer, Vrutak d.o.o. has the right to a relative reduction in the amount that he / she returns to the consumer. In the event that the goods returned by the consumer are damaged and not for further sale of Vrutak d.o.o. is not obliged to accept the return of the goods.

4. Return Goods Costs

The consumer shall bear the direct costs of reimbursement of the goods by the postal service provider or the delivery service according to their price list.

5. Replacement of damaged goods

If damage occurs during transport of goods, Vrutak d.o.o. will replace the damaged items at their own expense or make a refund of the payment not later than 14 days after the receipt of the Product Damage Information. Refunds will be made in the same way that you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.

6. Replacement of the wrong goods or goods with material defects

If delivery of the wrong item or item is made, Vrutak d.o.o. will replace the items at their own expense or make a refund of the amount not later than 14 days from the date of receipt of the wrong information or wrong goods information. Refunds will be made in the same way that you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.